Frequently Asked Questions
What is D-Deoxyribose?
D-Deoxyribose is a type of sugar molecule commonly used in research applications. It is also naturally present in the human body. It is structurally different to the more commonly available D Ribose. D Deoxy Ribose has been shown to be effective at growing hair in mouse models. (Please note that we do not intend its use for human or animal consumption)
What is this product used for?
Our D-Deoxyribose product is sold for research purposes only.
Do you provide guidance on how to use this product in experiments?
No, we do not provide any guidance or protocols for the use of D-Deoxyribose in experiments. The purchaser is responsible for understanding the appropriate applications of the products in their specific research environment.
Do you offer bulk purchasing options?
Yes, we offer bulk purchasing Options.
What is your return policy?
Due to the nature of our products, ithey are non-refundable and non-returnable.
Can I track my order after purchase?
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
Do you ship internationally?
Yes, we ship internationally. However, it is the responsibility of the buyer to ensure that D-Deoxyribose products can be legally imported into their country. Deoxygro.com is not responsible for any customs issues or legal restrictions in the destination country.
How do I store D-Deoxyribose?
Deoxyribose should be stored in a cool, dry place away from direct sunlight. Make sure the product is stored in a sealed container and out of the reach of children
How do I contact customer support?
If you have any additional questions or need support with your order, please contact our customer service team at info@deoxygro.com. We are happy to help.
Is the product covered under warranty?
Due to the nature of research chemicals, our products are sold "as is" without any warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. Please refer to our Terms and Conditions for further details.
What should I do if my package is damaged upon arrival?
If your package arrives damaged, please contact us immediately at info@deoxygro.com with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible.
What is shipping time?
Most orders are shipped within 48 hours and have a tracking number.